Shipping policy

Last updated: 8 September 2026

This Shipping Policy applies to orders placed through delicepistachios.com. It forms part of our Terms of Service and should be read together with our Refund Policy.

1. Where we ship

Online store orders: we ship to Malaysia (including Sabah and Sarawak) and to Singapore. You can place orders to either destination directly through our website.

All other countries: our checkout does not currently process orders outside Malaysia and Singapore. If you are ordering from anywhere else, please contact us on WhatsApp at +60 17-390 5167 or email info@delicepistachios.com. We ship internationally on a quotation basis, and export and wholesale shipments are handled under separate commercial terms rather than under this policy.

2. Shipping fees

We do not offer free shipping. Shipping is charged on every order, to every destination, and is not included in the product price.

Your shipping cost is calculated at checkout once you enter your delivery address, and is based on the destination and the total weight of your order. The exact amount is shown to you before you confirm payment, and it appears as a separate line on your order confirmation.

If you have seen a reference to free shipping on this website, in a listing, or in any older material, it is out of date and does not apply. The rate shown at checkout is the rate that applies to your order.

3. Currency

All prices and shipping charges on our website are displayed and charged in Malaysian Ringgit (MYR), including for delivery to Singapore. We do not currently offer checkout in any other currency.

If your card or bank account is held in another currency, your card issuer or bank converts the amount at their own exchange rate and may apply a foreign transaction fee. That rate and any such fee are set by your provider, not by us, and are outside our control. Refunds are issued in MYR to the original payment method, so the amount you receive after conversion may differ slightly from the amount originally charged.

4. Order weight limit

Online orders are limited to a maximum total weight of 5 kg, for both Malaysian and Singaporean deliveries. If your order exceeds this, or if you need a larger or repeating quantity, please contact us on WhatsApp at +60 17-390 5167 and we will arrange a separate quotation and delivery method for you.

5. Order processing

  • Orders are usually processed and packed within one working day of payment being confirmed.
  • Working days are Monday to Friday, 9:00 AM to 6:00 PM (MYT), excluding Malaysian public holidays.
  • Orders placed on a weekend or public holiday are processed on the next working day.
  • Processing may take longer during festive periods, promotional periods, or when an item needs to be restocked. If we expect a delay on your order, we will contact you.

6. Delivery methods and estimated times

Malaysia

Depending on your address and order, we deliver by courier, by same-day delivery service, or by hand:

  • Nationwide courier (Pos Laju): available to all Malaysian addresses.
  • Same-day delivery (Lalamove): available within the Klang Valley only, subject to cut-off times and courier availability.
  • Hand delivery: we may deliver selected Kuala Lumpur orders ourselves, by arrangement.

Estimated delivery times after dispatch:

  • Klang Valley: 1–3 working days
  • Rest of Peninsular Malaysia: 3–5 working days
  • Sabah and Sarawak: allow additional working days beyond the estimates above, as transit times to East Malaysia are longer

Singapore

  • Singapore orders are sent by cross-border courier from Malaysia.
  • Estimated delivery time: 3–7 working days after dispatch, subject to customs clearance.
  • Clearance times vary and are outside our control. A parcel held for inspection or documentation may take longer than the estimate above.

All delivery times are estimates, not guarantees. They may vary during peak and festive periods, or because of weather, courier backlogs, customs processing, or other circumstances outside our control. We are not liable for courier or customs delays once an order has been handed over for delivery.

7. Tracking

Once your order is dispatched, we will send you a tracking number by email or WhatsApp. Please allow a few hours for tracking information to appear on the courier's system after you receive it.

8. Delivery address and failed deliveries

Please check your delivery address carefully before completing your order. We are not responsible for orders delayed, returned, or lost because an incorrect or incomplete address was provided.

If you need to correct an address, contact us immediately. We can usually only make changes before the order is dispatched.

If a delivery fails because nobody is available to receive it, or the address cannot be accessed, the courier will normally attempt redelivery or hold the parcel at a collection point. If a parcel is returned to us as undeliverable, we will contact you. Redelivery will be charged at the applicable shipping rate.

9. Receiving and storing your order

Our products are food. Please collect your parcel promptly and do not leave it in direct sunlight, in a hot vehicle, or outdoors.

Pistachio paste, pistachio kernels, and similar products are sensitive to heat, humidity, and light. Once your order arrives, transfer opened products to an airtight container and store them in a cool, dry place or refrigerate them, following the storage instructions on the packaging. We cannot accept responsibility for deterioration caused by storage conditions after delivery.

10. Damage or loss in transit

If your order arrives damaged, leaking, or spoiled, contact us within 48 hours of delivery with photographs of the product, the packaging, and the shipping label. If your order does not arrive within a reasonable period after the estimated delivery window, contact us and we will trace it with the courier.

How we resolve these cases is set out in our Refund Policy.

11. Singapore orders: duties, taxes and import requirements

  • Prices shown at checkout cover the products and shipping only. They do not include Singapore Goods and Services Tax (GST), duties, or any clearance or handling charges applied on import.
  • Any GST, duty, or clearance charge assessed on your parcel is payable by you, and may be collected by the courier before or on delivery.
  • You are responsible for ensuring that the products you order may lawfully be imported into Singapore, and that the quantity ordered is consistent with personal or business use permitted under Singapore Food Agency rules.
  • If you are importing our products for resale or other commercial purposes in Singapore, you are responsible for holding the appropriate import licence and registrations. Please contact us before ordering so that we can supply the correct documentation.
  • Refusal of a parcel, or failure to pay charges assessed on import, does not entitle you to a refund of the shipping cost, and any charges we incur on a returned parcel may be deducted from a refund.

12. Orders outside Malaysia and Singapore

For orders to all other countries, arranged with us directly by WhatsApp or email:

  • Delivery timelines and freight costs are quoted per shipment and confirmed in writing before dispatch.
  • All customs duties, import taxes, clearance charges, and any other fees imposed by the destination country are the responsibility of the buyer and are not included in the price quoted, unless we have expressly agreed otherwise in writing.
  • It is the buyer's responsibility to confirm that the products may lawfully be imported into the destination country, and to obtain any permits, registrations, or licences required there.
  • We cannot ship to destinations where delivery of our products is prohibited or restricted, and we may decline or cancel an order on that basis.
  • Delays caused by customs clearance are outside our control and are not grounds for a refund.

13. Changes to this policy

We may update this Shipping Policy from time to time. The version published on this page at the time you place your order is the version that applies to that order.

14. Contact us

Délice Empire Enterprise (trading as Délice Pistachios)
C-17-1, Jalan Serai Wangi L, Seksyen 16, Alam Avenue 2, 40000 Shah Alam, Selangor, Malaysia
Email: info@delicepistachios.com
Phone / WhatsApp: +60 17-390 5167
Office hours: Monday to Friday, 9:00 AM – 6:00 PM (MYT)
Business Registration No.: 202303184741 (SSM 003514018-A)