Refund policy

We want you to be completely satisfied with your purchase from Délice Pistachios. If you have any concerns or issues with the items you received, please review our refund policy outlined below:

1. Return Eligibility
- To be eligible for a return, you must initiate the process within 3 days of receiving your order.
- The item(s) you wish to return must be unopened, unused, and in their original packaging.
- Perishable items, such as food and beverages, are not eligible for returns unless they are damaged or spoiled upon delivery.

2. Return Process
- To initiate a return, please contact our customer support team at support@delicepistachios.com. Provide your order number, the reason for the return, and any relevant details.
- Our customer support team will review your request and guide you through the return process.
- If your return is approved, we will provide you with instructions on how to return the item(s). You will be responsible for covering the return shipping costs unless the return is due to our error or the items arrived damaged or spoiled.
- Once we receive the returned item(s) and verify their condition, we will process your refund.

3. Damaged or Spoiled Items
- If you receive an item that is damaged or spoiled, please contact our customer support team within 48 hours of delivery.
- We may request photographic evidence or additional information to assess the damage or spoilage.
- Upon verification, we will offer a replacement, store credit, or a refund for the damaged or spoiled item(s).

4. Non-Refundable Items
- Due to the nature of our products, certain items are non-refundable. These include perishable goods, opened food or beverage items, and items purchased during a promotional or clearance sale.

5. Refund Processing
- Once your return is received and approved, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow a reasonable processing time for the refund to be reflected in your account.

Please note that this refund policy is subject to change without prior notice. We recommend reviewing it periodically for any updates.

If you have any further questions or require assistance regarding our refund policy, please contact our customer support team at support@delicepistachios.com. We are here to help ensure your satisfaction.

Thank you for choosing Délice Pistachios.